Cancellations
We understand that sometimes, unexpected things crop up which mean you’re unable to attend your appointment. So if you can’t make it, please give us at least 24 hours notice so that we can give your slot to someone else. When less than 24 hours notice is given or if you miss your appointment altogether, we’ll need to charge you 50 percent of the treatment cost to cover the time that’s been lost.

Cancellations – Packages
Many of our packages involve us booking out our therapist and a dedicated room for a number of hours just for you. That’s why if you’re no longer able to attend, we ask for 48 hours notice so that we have enough time to allocate your special slot to someone else. When less than 48 hours is given, if your appointment time can’t be filled, we’ll need to charge 50 percent of that package price to cover those costs.

Deposits
As our appointments are always in high demand, a £50 deposit is required to secure your booking, or for Pamper Packages a 50 percent payment is needed to reserve your special slot.

Payment Methods
At face etc…medispa we like to be flexible, so whether you’d like to use our gift vouchers, pay us by cash, credit or debit card, the choice is yours!